Cancellations and Refund



At S2DIO DW ACADEMY, we strive to ensure your satisfaction with our educational products and services. Please review our cancellation and refund policy below:


Digital Products

  • Refunds: We offer refunds on digital products (e.g., online courses, downloadable resources) within 7 days of purchase if you are not satisfied with the content. Refund eligibility may vary depending on the specific product and its licensing terms.
  • Process: To request a refund for a digital product, please contact our customer support team at support@s2diodwacademy.com. Provide your order details and reason for the refund request.
  • Exceptions: Refunds may not be available for digital products that have been accessed or downloaded unless the product is defective or not as described.

Subscription Services

  • Cancellation: You may cancel your subscription at any time by accessing your account settings. Cancellations are effective immediately, and you will retain access to the subscription content until the end of the current billing period.
  • Refunds: We do not offer refunds for subscription fees already paid, except where required by law.

Physical Products

  • Returns: You may return physical products (e.g., textbooks, study materials) within 7 days of receipt if they are unopened and in their original condition.
  • Refunds: Upon receipt of the returned item, we will inspect it and notify you of the status of your refund. Refunds will be issued to the original payment method used for the purchase.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

Process for Returns and Refunds

  1. Initiate Return: Contact our customer support team at support@s2diodwacademy.com to initiate the return process. Please provide your order number and reason for the return.

  2. Return Authorization: Once your return request is approved, we will provide you with instructions on how to return the item.

  3. Return Shipping: Pack the item securely and ship it to the address provided. We recommend using a trackable shipping service.

  4. Refund Processing: Upon receipt of the returned item, we will inspect it and process your refund accordingly. Refunds are typically processed within 5-7 business days.

Additional Information

  • Damaged or Defective Products: If you receive a damaged or defective physical product, please contact us immediately for assistance. We will arrange for a replacement or issue a refund as appropriate.

  • Refund Eligibility: Refunds are subject to approval and may be denied if the product does not meet our return criteria.

Contact Us

If you have any questions about our cancellations and refund policy, please contact our customer support team at support@s2diodwacademy.com. We are here to assist you and ensure a positive experience with our educational products.